Help centre
How can we help?
Short answers from the people who run BriefVox. If yours is not here, we are one request away.
Getting started
Create an account and process your first file.
2 articles
Transcription
Files, languages, accuracy, editing and exports.
- Supported files and length limits
- Transcribe from a YouTube or other link
- Accuracy, languages and the Fast mode
- Edit a transcript and name the speakers
- Export formats: TXT, DOCX, SRT and VTT
5 articles
Captions
Captioned videos, styles and export quality.
2 articles
Plans and billing
Minutes, plans, packs, cancellations and refunds.
- How minutes are counted
- Plans, packs and the free plan
- Cancel a subscription
- Refunds and the right of withdrawal
4 articles
Privacy and legal
Your data, retention and reporting content.
3 articles
Troubleshooting
When something does not work, and how to reach us.
2 articles