Contact support and response times

Open a request and choose the category that fits. Signed-in requests show up under My requests, where you can follow the conversation, add details and attachments, and reopen a request.

You can also reply to any e-mail we send about a request — your answer lands in the same conversation.

Response targets

• Standard: we aim to send a first reply within 48 hours.
• Studio and Business subscriptions (priority support): within 24 hours.
• Urgent problems, such as a payment taken without minutes added, are answered sooner.

These are targets, not guarantees. Questions about your data under the GDPR are answered within one month at the latest.

The AI assistant

Some questions are answered first by our AI assistant, which uses these help articles and the state of your account. Its answers are always labelled. If it does not solve the problem, choose I still need a person and a member of the team takes over.

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