Transcription failed or is stuck

If processing failed

The minutes set aside for the file are returned to your balance automatically. Common causes:

• the file is damaged or has no audio track,
• the file is longer than your plan allows,
• a link could not be imported (see import from a link).

Try uploading the original file again. Converting it to MP3 or MP4 often helps.

If it seems stuck

Large files and busy periods take longer. Check the status page for current processing times and incidents.

Still not working?

Open a request with the category Transcription quality or Bug and choose the affected file — we attach its technical details automatically so you do not have to describe them.