How are minutes counted?
Every started minute is rounded up. A 4:01 file uses 5 minutes.
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Frequently asked questions
Clear answers before you start creating, transcribing or choosing a plan.
When are minutes charged?
Minutes are taken from your balance when you start a transcription. After it finishes they count as used.
What if transcription fails technically?
The minutes are returned to your account automatically.
Can AI make mistakes?
Yes. The transcript and speaker separation may require review.
How long are one-time package minutes valid?
One-time package minutes are valid for 12 months from the purchase date.
What happens to subscription minutes at period end?
Subscription minutes expire at the end of the billing period and do not carry over. After a successful recurring payment, you receive a new pool.
Can I cancel my subscription?
Yes, at any time in the dashboard. You retain access to minutes until the end of the paid period.
What are AI Notes?
AI Notes create summaries, translations, tasks, decisions, quotes and reports from a completed transcript.
Can I translate a transcript?
Yes. In AI Notes, choose Transcript translation, select the target language and confirm the AI Token cost before running it.
What are AI Tokens?
AI Tokens are used only for AI Notes. They are not transcription minutes and have a separate balance.
Why do different notes cost different AI Token amounts?
Cost depends on transcript length and note type. The backend calculates it, and you see the exact AI Token cost before using tokens.
Can I cancel before spending AI Tokens?
Yes. Before creation, a modal shows the cost, current balance and balance after use. Tokens are spent only after you click the button that clearly states the cost.
Are AI Tokens returned if there is an error?
Yes, if a technical error happens and the AI Note is not created. Dissatisfaction with the quality of the result does not automatically refund tokens.
Can I download an AI Note as TXT or DOCX?
Yes. A completed AI Note can be copied or downloaded as TXT or DOCX.